1. What hair types are your products best suited for?
Our products are specifically formulated for type 4 hair (4A, 4B, and 4C), but they also work well for anyone with curly, coily, or textured hair. Each product is designed to enhance moisture retention, curl definition, and manageability.
2. Are your products made with natural ingredients?
Yes! We prioritize using natural, plant-based ingredients that are safe and effective for curly hair. Our formulations are free from sulfates, parabens, silicones, and artificial fragrances to ensure gentle and nourishing care.
3. Do your products contain any harsh chemicals?
No, all of our products are formulated without harsh chemicals. We believe in creating safe, eco-friendly haircare that’s free of harmful ingredients and supports healthy hair growth.
4. Are your products cruelty-free?
Absolutely. We are committed to being a cruelty-free brand, and none of our products are tested on animals. We also strive to use ethically sourced ingredients in all of our formulations.
5. How do I know which product is right for me?
If you’re unsure, refer to the product descriptions on our website for guidance. Our moisturizing shampoos are great for gentle cleansing, while our conditioners and deep conditioners provide intense hydration. For styling, our curl-defining creams and hair butters work well for enhancing curls and locking in moisture.
6. How often should I use your deep conditioner?
We recommend using our Deep Conditioner once a week or as needed, depending on your hair’s condition. This product is perfect for adding moisture, restoring elasticity, and reducing breakage in dry or damaged curls.
7. Can I use your products on chemically treated or color-treated hair?
Yes, our products are safe for chemically treated and color-treated hair. They are designed to provide moisture and nourishment without stripping or damaging your hair.
8. How long do your products last after opening?
Our products have a shelf life of about 12 months after opening. Be sure to store them in a cool, dry place and avoid exposure to direct sunlight to maintain their quality.
9. Do you offer samples or travel-sized versions?
We currently offer full-sized products, but we’re working on providing sample or travel-sized options in the future. Stay updated by subscribing to our newsletter or following us on social media!
10. What is your return and refund policy?
If you’re not satisfied with your purchase, please contact our customer service within 14 days of receiving your order. We accept returns on unopened and unused products. Check our Return Policy page for more details.
11. How long does shipping take?
Orders are typically processed within 2-3 business days. Delivery times vary based on your location, but most orders arrive within 5-7 business days. Check our Shipping Policy page for more information.
12. Do you ship internationally?
Currently, we only ship within the United States, but are planning to expand internationally soon. Please check back or join our mailing list for updates on international shipping.
13. How do I contact customer support?
You can reach our customer support team via the Contact Us page or by emailing us at [email protected]. We’re happy to assist with any questions or concerns you may have
Can I make a custom order? Yes, you can. If you have any allergies, let me know and I will make a custom order for you.