At Poincianna's Crown, we’re committed to providing you with the best quality natural hair care products designed to nourish and celebrate your unique curls. We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, please review our return policy below.
1. Eligibility for Returns
We accept returns for products purchased directly from our website within 14 days of the original purchase date. In order for a return to be accepted, the following conditions must be met:
- The product must be unused and in its original packaging.
- Products that have been opened or used may not be eligible for a return unless they are damaged or defective.
- You must provide proof of purchase (order number or receipt).
- Returns must be initiated within 14 days of receiving the product.
2. How to Return Your Product
To begin a return, please follow these steps:
- Contact Us: Email us at [email protected] with your order number, a description of the product you wish to return, and the reason for your return.
- Return Authorization: Once we receive your request, we will issue a Return Authorization (RA) number. This must be included in your return package to process the return smoothly.
- Shipping the Return: Ship the product back to us at the address provided along with your RA number. You are responsible for the cost of return shipping, unless the product is damaged or defective.
- Processing Your Return: After we receive your returned item, we will inspect it to ensure it meets our return criteria. Once approved, we will process your refund or exchange.
3. Damaged or Defective Products
If you receive a product that is damaged or defective, please contact us immediately at [email protected] with photos of the issue. We will provide you with a return label and offer a full refund or replacement at no additional cost.
4. Non-Returnable Items
The following items are not eligible for returns or exchanges:
- Opened or partially used products.
- Sale or clearance items.
- Gift cards.
5. Refunds
Once your return is approved and processed, we will issue a refund to the original payment method. Please allow up to 7-10 business days for the refund to appear in your account, depending on your bank's processing time.
6. Shipping Costs
Shipping fees are non-refundable. If you received free shipping on your order, the cost of shipping will be deducted from your refund in the event of a return.
7. Contact Us
If you have any questions or concerns about your order or our return policy, don’t hesitate to reach out to our customer service team at [email protected] . We’re here to help!!