Thank you for visiting and shopping at POINCIANNAs Crown! We are committed to providing a seamless and satisfying shopping experience. Below are the details of our shipping policy to help you understand how we handle orders, shipments, and delivery.
Processing Time
Orders are typically processed within 1-3 business days after receiving payment confirmation. Please note that processing time does not include weekends or holidays.
High-Volume Orders: During peak seasons or promotional periods, processing times may be slightly longer. We appreciate your patience and understanding.
Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout.
Shipping Method Estimated Delivery Time Cost
Standard Shipping 5-7 business days Calculated at checkout
Expedited Shipping 2-3 business days Calculated at checkout
Express Shipping 1-2 business days Calculated at checkout
If you choose to pick up your order in person, you have two days to pick up your order, or it will be shipped and your card will be charged the standard shipping fee.
Delivery delays can occasionally occur due to weather, carrier delays, or other unforeseen circumstances.
Order Tracking
Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number to track the status of your delivery directly with the carrier.
International Shipping
We currently ship to select international locations. International shipping rates will be calculated at checkout, and delivery times will vary by destination. Please note that international orders may be subject to customs duties, taxes, or fees, which are the responsibility of the buyer.
Shipping Restrictions
• We do not ship to P.O. Boxes, APO/FPO addresses, or certain remote locations.
• Due to the nature of our products, some items may not be eligible for international shipping.
Lost or Damaged Packages
We strive to ensure your package arrives in perfect condition. If your package is lost or arrives damaged, please contact our customer service at [email protected] within 7 days of receipt. We will assist with filing a claim with the carrier and work towards a solution.
Returns and Refunds
For more information on how to return or exchange an item, please visit our Return Policy Page.
Contact Us
If you have any questions or need assistance with your order, feel free to reach out to our customer service team at [email protected]. We’re here to help!
Thank you for choosing Poinciannas Crown We appreciate your business and are excited to be a part of your natural hair care journey!